Returns and Exchanges
Welcome to Typhon Leather! We strive to ensure your satisfaction with our products. Please carefully read our Return & Exchange Policy below:
1. Return or Exchange Within 30 Days:
You may return or exchange a product within 30 days of the purchase date. The item must be in its original condition, unworn, and with all tags and packaging intact. To initiate a return or exchange, please contact our customer service at [sales@typhonleather.com] for further instructions.
2. Requisites for Non-Returnable Articles:
Certain items are non-returnable. These include custom-made items or special orders. Due to their personalized nature, these articles cannot be returned or exchanged. Please carefully consider your specifications and sizing when placing a custom order.
3. Refund Process:
Upon approval of your return or exchange request, the refund process will be initiated. Refunds are typically processed within 7-10 days. The refund will be issued to the original method of payment.
4. How to Request a Return or Exchange:
To request a return or exchange, please follow these steps:
Contact our customer service at [sales@typhonleather.com] with your order number and reason for return or exchange.
Our team will provide you with instructions on how to return the item.
5. Return Shipping:
Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.
6. Condition of Returned Items:
Returned items must be in their original condition, unworn, and with all tags and packaging intact. Items that do not meet these criteria may be subject to a restocking fee or may not be eligible for a refund.
7. Inspection and Approval:
All returned items will be inspected upon receipt. We reserve the right to deny a return or exchange if the item does not meet our return policy criteria.
8. Contact Information:
If you have any questions or concerns about our Return & Exchange Policy, please contact us at [sales@typhonleather.com].
Thank you for choosing Typhon Leather. We appreciate your understanding and cooperation in adhering to our return and exchange guidelines.